1) Visit NonasFoodDelivery.com and enter your entire address into the site. 

2) We have a zone limit set for delivery areas. Certain locations pose an issue for delivery drivers due to road conditions, lack of street lights, and/or zero cellular service.  For the safety of our drivers, we have restricted travel to these areas. 

3) We also reserve the right to refuse service to any address or indiviual who has offered a threat, harrassment, mistreatment, and/or repeated abuse of our staff, restaurant partners, and/or delivery drivers. In this instance the individual(s) and their delivery address(es) can be blocked from ordering.  For the safety of our staff, contracted delivery drivers, and restaurant partners, blocked parties will not be provided details. They will simply be blocked, and communications will cease.  

We are located in a virtual office within the Orlando, Florida area. 

At anytime you can click "ORDER NOW".  

Alternativately, you may visit NonasFoodDelivery.com to place an online order or view all available menus within your area. 

There are several reasons for being dissatisfied with an order.  

1) Your order arrived later than expected.

- This can be due to the restaurant being busier than anticipated.  

-This can also be due to lack of delivery drivers.  In this case we will provide extra incentives to known drivers to find a driver for you.   

2) You did not receive all items in the order. 

- The quickest remedy is to text us your Order No and the missing items ASAP at (321) 310-0724.  We will expedite the redelivery of the missing items for you. *Please do not call the restaurant directly. 

3) You did not appreciate the delivery driver specifically.  

- You'll have an opportunity to rate your experience  with your driver in an email which will be sent to you after each order.  We respect your opinion and appreciate your feedback. 

4) We were unable to deliver your order.  

- If a restaurant is closed, a staff member will call you to see if we can create a new order through a different restaurant for you.  If you are unavailable, or simply do not wish to order from an alternative restaurant, your order will be cancelled and the funds paid will be refunded to the payment source originally used. 

- If we do not have any available delivery drivers to accept the order, your order will be cancelled, and the funds paid will be refunded to the paymount sourced originally used. 

We accept Debit or Credit Cards only.  We accept Mastercard, Visa, Discover, & American Express. Please keep in mind that we do charge a small processing fee for all credit cards.  If a restaurant also charges a processing fee and/or any extra fees such as to-go fees, you will see this as a seperate line item on your total bill at checkout. 

We do offer Corporate Accounts. 

You may opt to tip up front on your Credit or Debit Card or you may provide a cash tip to your driver on arrival. 

During most days it will take 35 minutes to an hour for the average delivery. Some orders may take longer depending on the size of the order and which restaurant the order is being placed from. Please be aware that we are working with some of the most popular restaurants in town and together we are working hard to provide the best customer service possible. You will receive automatic and manual updates via text message or email. 

No. You must create a seperate order for each individual restaurant. 

Yes! Our drivers are paid with tips. Please consider their hard work to deliver your food promptly and professionally in your compensation as the delivery fee generally covers the cost of fuel and vehicle maintenance.

As part of a small town community, it is our mission statement to provide requested services to residents in need, while fully supporting our locally owned stores.  To do this, we are providing the customer with an ordering platform, customer service staff, delivery drivers, and advertising to let the customer know this is an available option to them. 

On the other side, our restaurants deserve the comfort in knowing their menu is being served promptly to their customers.  We also provide free marketing and food promotion to their customers for them, as well as an online ordering website. 

To ensure all of this runs smoothly and can continue, we add a small service  fee to each order. 

Once the order has been sent to the restaurant, it CANNOT be cancelled or refunded. Please CALL (321) 310-0724 with your ORDER NUMBER for any advanced / future orders. If the order has not been placed with the restaurant yet, we should be able to cancel the order for you.

The State of Florida is a RetailTax state!   Meaning we must charge customers taxes on food sales.  Then we must remit those taxes to the state. 

When you see "Taxes & Fees" on your delivery order, know that these are two separate things: Taxes AND Fees. 

Under the "Taxes & Fees" line  item within your order total lists the Service Fee.  Fees are what our system charges for our services to you.  

(Service fees are a small portion that helps us to cover costs of websites, menu maintainance, customer support, dispatching services, driver phone apps,  credit card processing fees, etc. to keep this business operational) 

To ensure all of this runs smoothly and can continue, we add 15% Service Fee to the order.   

A Software Fee is part of the "Taxes & Fees" line item in the order calculation.   This is an auto-generated tip that goes directly to the software company and tech team which is necessary for us to be able to provide online ordering webservices.  This team assists us in providing you with discounts, order updates, email confirmations, and the entire platform our ordering service is ran on. They also provide technical support and so much more. 

If you click on the "Taxes & Fees" line item in the order total while placing your order, you will see the "Software Fee".  You may click to uncheck the Software Tip if you'd like during the order process. 

Absolutely!  Simply visit https://www.nonasfooddelivery.com/gift-certificate

A gift certificate is the perfect present for friends, family, or co-workers.

Upon purchase, the recipient will receive an email with Gift Certificate Code.  They will be able to enter the gift certificate's code during checkout & enjoy!

Please note gift certificates are only valid for orders placed through Nona's Food Delivery and can not be directly redeemed at the restaurant.

Of course! You will be able to use your gift certificate as many times as you would like until there is no remaining credit.

You can choose to send the gift certificate in an email, or print it off to give it to the recipient yourself. 

Credits are a specific dollar amount provided by a Nona's Delivery administrator to a customer. 

Credits are often given in an event that an order issue occured, and the Food Frenzy representative found it appropriate to credit a specific amount back to the customer's delivery account. 

Credits will be automatically deducted on a customer's future order subtotal via our ordering website (https://www.nonasfooddelivery.com). 

You must have an established account at https://www.nonasfooddelivery.com/login.  "Established" means you sign into your Nona's Delivery account using an email and password, and you are not placing orders as a "Guest". 

1. If using a Computer or Laptop:  Clikc on "Rewards Marketplace" to the right of your screen. 
2. If using a mobile device: Click on your name at the bottom of your screen.